In our continuous effort to enhance user experience and deliver robust solutions, we’re excited to introduce several key updates and features in our platform. Your Story, Our Tech remains at the heart of these innovations designed to streamline operations and improve customer engagement.
1. Inclusion of e-bill Links in Instant Gratification messages
Overview
We are excited to announce the addition of e-Bill Links within our Add Credits and Return Bill Instant Gratification(IG) features. This new feature enables the brand to seamlessly integrate invoice links within one message sent to your customers.
Why it matters
This feature simplifies the billing process for both you and your customers. It allows quicker access to digital bills, improving the overall customer experience and decreasing the cost incurred while sending messages.
Real-life use cases
- It will allow the customers to get the e-bill link and their loyalty points in the same message.
- Businesses can save on message costs as two messages will be integrated into one message.
2. Gifting with eWards Gift Cards
Overview
At eWards, we strive to simplify the art of gifting, making it effortless and delightful. Our gift cards provide a sophisticated way to give a thoughtful present. One person can purchase a card for a loved one, who can then enjoy it immediately, with the pre-set value added to their digital wallet.
Why it matters
- It makes gifting easy and convenient for both the sender and the recipient.
- Increases sales by offering a versatile gifting option.
- It increases brand awareness
Real-life use cases
Customers purchase gift cards for special occasions, and recipients redeem them for products or services. This enhances personal branding and boosts sales during special occasions with attractive gift card options.
3. Comprehensive Redemption Reports
Overview
This feature gives detailed information about coupons, credit, rewards, and promo redemptions, as well as wallet transactions and gratifications within the system across all outlets.
Why it matters
Businesses can conveniently download reports for easy access and further analysis.
Real-life use cases
- Business chains use the reports to analyze the success of seasonal promotions. They can also check whether the discounts allowed have been utilized or not.
- Businesses can analyze and update their loyalty programs based on detailed redemption data.
4. Integration with Routemobile Email Services
Overview
We have introduced a new enhancement to our communication capabilities through the integration with Route Mobile email services. With Route Mobile’s advanced email services, you can expect improved delivery, enhanced security, and a seamless experience in managing your email campaigns and customer communications.
Why it matters
- Enhances email delivery rates and reliability.
- Provides a robust communication channel for marketing campaigns.
Real-life use cases
- Businesses can improve their email marketing effectiveness.
- Businesses can send timely promotions and updates to their customers.
5. Membership Cancellation Process
Overview
We allow the issuance of a membership package directly through the POS system by purchasing the particular SKU item (product code or item number). Now, if a customer wishes to cancel their Membership Package, the cashiers can simply punch a return bill for the same SKU item to automatically cancel their Membership. This means that the benefits associated with the Membership Package will be instantly nullified. This adjustment aims to simplify the process for customers opting to cancel their membership, ensuring that all associated benefits are promptly reversed.
Why it matters
- Simplifies the membership cancellation process for customers.
- Ensures all associated benefits are promptly reversed, keeping the system fair.
Real-life use cases
- Customers can cancel memberships without hassle, ensuring a smooth experience.
- Businesses maintain accurate records and adjust loyalty benefits accordingly.
6. Customizable Tier Names
Overview
This enhancement allows you to personalize the names of your membership tiers to better align with your brand’s identity and values. This feature not only enhances your loyalty program’s appeal but also provides a more engaging and personalized experience for your members.
Why it matters
- Flexibility in naming different tiers according to brand personalization.
- Enhances customer engagement by providing personalized loyalty experiences.
Real-life use cases
- Brands can customize tier names to match their branding, enhancing customer loyalty.
- They can personalize loyalty tiers to reflect their unique customer segments.
7. Customized Promo Codes
Overview
We have added the option to enter customized promo codes for open-ended promotions. Now, businesses can create alpha-numeric codes and customize them with their brand names. With customized promo codes, you can ensure your promotions stand out and effectively drive customer engagement and sales.
Why it matters
- Provides flexibility in creating unique and noteworthy promo codes.
- Enhances the promotional experience for customers.
Real-life use cases
- Businesses can create decisive promo codes for holidays, influencer promotions, and in-house sales.
- They can use custom promo codes for exclusive promotions.
Note: The promo codes will consist of a unique 7-digit code.
